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Privacy Policy

Your privacy is our priority

Last updated: January 24, 2026

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Introduction

Our commitment to protecting your data

Welcome to DigiQ ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital waitlist management service.

DigiQ is operated by Appseed Technologies Private Limited, and we comply with:

DPDP Act 2023
India
GDPR
Where applicable
IT Act 2000
India

Information We Collect

What data we collect and why

Information You Provide

When you join a waitlist, we collect:

Required
Phone Number
For queue notifications and verification
Required
Name
To identify you when called
Required
Party Size
To manage seating arrangements
Optional
Email Address
For additional notifications
Optional
Special Requests/Notes
To accommodate your preferences

Automatically Collected Information

Device Information
Usage Data
Location Data
Push Notification Token
IP Address

How We Use Your Information

Transparency in data processing

Primary Purposes

Manage your position in the queue
Send notifications when your turn is approaching or ready
Communicate important updates about your waitlist status
Improve our service quality and user experience
Provide customer support

Secondary Purposes (With Your Consent)

Build a customer database for the venue (only if you consent)
Send marketing communications (only if you opt-in)
Personalize your experience on future visits
Conduct analytics and research to improve our services

Data Protection & Security

Industry-standard security measures

🔒
Encryption
All data transmitted via HTTPS/TLS 1.3
🛡️
Access Controls
Role-based access with MFA for staff
🎭
Data Masking
Phone & email masked in staff views
🔍
Regular Audits
Security assessments & vulnerability testing
☁️
Secure Infrastructure
Data stored on secure AWS servers in India
🔐
Encryption at Rest
AES-256-GCM for PII fields

Your Privacy Rights

Under DPDP Act 2023 and GDPR

Right to Access
Request a copy of all personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data (Right to be Forgotten)
Right to Portability
Request your data in a machine-readable format (JSON/CSV)
Right to Withdraw Consent
Withdraw consent for marketing or database inclusion anytime
Right to Object
Object to processing of your personal data for certain purposes

To exercise any of these rights, please contact us at: privacy@appseed.in

Data Retention

Active QueueUntil service is completed or cancelled
Historical Records90 days after service completion
Customer DatabaseUntil you request deletion (if opted in)
Legal RequirementsAs required by applicable laws

After the retention period, your data is automatically deleted or anonymized.

Contact Us

Have questions about your privacy?

Privacy Inquiries
privacy@appseed.in
General Support
support@appseed.in
Website
digiq.in
Developer
appseed.in

Grievance Officer (DPDP Compliance)

In accordance with DPDP Act 2023

Response Time
Within 72 hours
Compliance
DPDP Act 2023

© 2026 DigiQ by Appseed Technologies Private Limited. All rights reserved.

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